Return & Refund Policy

At Charlottik, your satisfaction โ€” and your confidence in our products โ€” mean everything to us. ๐Ÿ’œ
We stand behind the quality and performance of every Charlottik device and accessory.
If for any reason youโ€™re not fully satisfied with your purchase, you have 30 days from the delivery date to request a return or exchange โ€” simple, fast, and hassle-free.

โœ… Return Eligibility

To qualify for a return, please ensure that:

  • The item is unused and in its original condition

  • All tags, labels, and packaging are intact

  • You have a valid proof of purchase (order confirmation or receipt)

  • โš ๏ธ Returns sent without prior approval cannot be accepted.

Once approved, weโ€™ll send you a prepaid return label along with step-by-step instructions to ensure a smooth, secure return process.

โ— Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Weโ€™ll resolve the issue promptly โ€” by sending a replacement or issuing a full refund at no extra cost.

๐Ÿšซ Non-Returnable Items

For safety, hygiene, and customization reasons, the following items cannot be returned or exchanged:

  • Opened or used wellness / tech-wear devices

  • Products showing signs of wear, modification, or damage

  • Personalized or custom-made items

  • Clearance or final-sale products

  • Perishable or consumable goods (e.g., gels, supplements, skincare serums)

๐Ÿ”„ Exchanges

If youโ€™d like to exchange an item for another model, color, or variation,
the fastest method is to return your original item and place a new order once your refund has been processed.

๐Ÿ‡ช๐Ÿ‡บ EU Customers โ€” Right of Withdrawal

If you are located within the European Union, you are entitled to a 14-day cooling-off period.
During this time, you may return any unused product for a full refund โ€” no explanation required.

Conditions:

  • The product must be unused and in its original packaging

  • Proof of purchase is required

๐Ÿ’ฐ Refunds

Once we receive and inspect your returned item, youโ€™ll receive an email confirmation.
If your return is approved, your refund will be issued to your original payment method within 10 business days.

๐Ÿ•’ Please note: Some banks or payment providers may take additional time to reflect the refund in your account.